Effective Date: June 20, 2025
Last Updated: June 20, 2025

Who We Are

Our website address is: https://rasah.ca.

Rasah is a Canadian-based brand. For any privacy-related concerns, please contact us at:
Email: info@rasah.ca

What Personal Data We Collect and Why We Collect It

We collect personal data from visitors and users to provide and improve our services, fulfill orders, comply with legal obligations, and send marketing communications (if opted-in).

Data We Collect:

  • Name, email address, phone number, shipping/billing addresses
  • Order details and purchase history
  • Wishlist data (products added, list preferences)
  • Comments and reviews
  • Login and account data (if registered)
  • Technical data (browser, IP address, cookies, etc.)
  • Media uploads (if permitted by users)

Why We Collect It:

  • To process and ship orders
  • To provide customer service and respond to inquiries
  • To personalize user experience and improve site functionality
  • For fraud prevention and legal compliance
  • For marketing purposes (with consent)

Comments

When visitors leave comments, we collect the data shown in the comment form, along with the IP address and browser user agent string to help detect spam. An anonymized string may be provided to Gravatar. Gravatar privacy policy: https://automattic.com/privacy/

Media

If you upload images, avoid including embedded location data (EXIF GPS). Visitors can download and extract such data.

Contact Forms

Our contact form collects your name, email, and message. We retain submissions for up to 6 months for customer service purposes and do not use this data for marketing unless you opt-in.

Cookies

We use cookies to:

  • Maintain cart and wishlist contents
  • Remember login sessions and display preferences
  • Track browsing behavior for analytics

Cookies may last from 1 day to 1 year depending on their purpose. See our [Cookie Policy] for full details.

Embedded Content from Other Websites

Articles or products may include embedded content (e.g., YouTube videos, Instagram images). Such content behaves as if you visited the original website, which may collect data and track you.

Analytics

We may use analytics tools such as:

  • WordPress Jetpack
  • Google Analytics (anonymized IP tracking)

You can opt-out of Google Analytics tracking via https://tools.google.com/dlpage/gaoptout

Who We Share Your Data With

We share data with third-party services necessary for operating our store:

How Long We Retain Your Data

  • Comments and reviews: Indefinitely
  • Account data: Until user deletes account or requests removal
  • Order records: Up to 7 years (for tax/legal obligations)
  • Wishlist data: Until user deletes it
  • Contact form submissions: 6 months
  • Analytics records: 1 year (aggregated)

What Rights You Have Over Your Data

You may request:

  • A copy of your personal data
  • Correction or deletion of your data
  • Withdrawal of consent (for marketing)
  • Data portability (where applicable)

To request, email us at info@rasah.ca

Where Your Data Is Sent

Your data may be stored or processed outside of Canada, including in the United States or the EU. Our third-party providers comply with applicable data protection laws (e.g., GDPR, PIPEDA) through model clauses or Privacy Shield frameworks.

How We Protect Your Data

We use:

  • SSL encryption
  • Secure payment gateways (PayPal, Square)
  • Two-factor authentication for admin accounts
  • Regular security audits and backups
  • Staff training on privacy and data handling

What Data Breach Procedures We Have in Place

In case of a breach, we will:

  • Notify affected users within 72 hours
  • Report to relevant regulatory authorities if required
  • Investigate and patch vulnerabilities

What Third Parties We Receive Data From

If you use social logins or browse embedded content (e.g., from Instagram or YouTube), we may receive anonymized interaction data. This helps us analyze trends and improve UX.

Automated Decision Making and Profiling

We may use automated tools for:

  • Cart abandonment reminders
  • Personalized product suggestions
  • Wishlist-based promotions

Users can opt out of marketing personalization at any time.

Industry Regulatory Disclosure Requirements

We comply with PIPEDA (Canada’s Personal Information Protection and Electronic Documents Act) and GDPR for EU visitors where applicable.

Contact Information

For privacy-specific concerns, contact:
Email: info@rasah.ca
Phone: +1647(878)0113